Refund policy

Refund & Return Policy

Every Etch & Ever piece is engraved to order with the name or word you
provide. Because each item is made specifically for you and cannot be
resold, we are unable to accept returns or exchanges for change of mind.

What we cannot accept
- Change of mind after the order is placed.
- A spelling, capitalization, or character choice that was entered at
  checkout. Please double-check your entry before ordering — we engrave
  exactly what you submit.
- Chain style chosen in error.

What we will always make right
If any of the following happens, contact us and we will replace the item
or issue a full refund, at your choice:
- Your piece arrives damaged or defective.
- The engraving does not match what you submitted.
- You receive the wrong chain style or the wrong item.
- Your order does not arrive within 30 days of purchase.

Cancellations
We can cancel an order for a full refund if production has not yet
started. Contact us as soon as possible — within 12 hours of ordering is
usually safe. Once engraving has begun, the order can no longer be
cancelled.

How to reach us
Email us at hello@etchandever.com with your order number and, where
relevant, a photo of the item. We respond within 2 business days.

Nothing in this policy limits any rights you may have under applicable
consumer protection law.